Terms & Conditions

Welcome to Jumping Gingers!
These Terms & Conditions govern your use of our website www.jumpinggingers.ca and apply to all purchases made through our official online platform. By accessing or using our website, you agree to comply with and be bound by these terms.

Quality Commitment

At Jumping Gingers, we are committed to offering high-quality products and delivering exceptional service. Our team works diligently to ensure every product meets strict quality standards before reaching your doorstep.

Replacement, Return & Refund Policy

Our policies are crafted to prioritize your satisfaction and ensure a smooth post-purchase experience. Please note that these apply only to purchases made on www.jumpinggingers.ca and not to items bought from retail outlets or third-party platforms.

If you have any concerns about your order, please contact us within 7 days of delivery at:
📧 enquiry@jumpinggingers.ca

Replacement Policy

You may request a replacement for the following reasons:

• Product damaged in transit, reported within 24 hoursof delivery.
• Wrong product deliveredor product missing from the package.
• Quality concerns, subject to verification by our quality assurance team.

Note: Products must be returned to process a replacement. Replacements will not be issued without a return.

Replacement not applicable for:

• Used products.
• Products reported after the return window.
• Products past their expiry date.

Return Policy

Products are generally sold on a non-returnable basis.
However, returns are allowed only in the following situations:

• Incorrect item delivered.
• Item received in a damaged condition, reported within 24 hoursof delivery.

Refund Policy

A refund may be initiated under the following circumstances:

• Genuine quality issue(verified by our team).
• Order cancellationby the customer within the allowed window.
• Product unavailabilitypost-order placement.

Refunds will be processed as:

• Store credits (gift cards or e-vouchers)for use on future purchases.
• Bank transferto the original payment method.

Important Refund Notes:

• Refunds via store credit will carry a validity date.
• Refunds via bank transfer may take 7–10 business days.
• The name on the bank account must match the customer’s name on the order.
• No cash refundswill be issued for COD orders.
• Refunds will be processed only after receiving and verifying the returned item(s).
• We are not liable for self-shipped returns lost in transit.

Order Cancellation

Orders can be cancelled within 2 hours of placement, during our business hours:

🕒 Monday to Friday | 9:30 AM to 6:00 PM (EST)
📧 Email: enquiry@jumpinggingers.ca

Once the order is packed or shipped, cancellations will not be possible.

Contact Us

For any questions, feedback, or assistance:

📧 enquiry@jumpinggingers.ca
🌐 www.jumpinggingers.ca